Prices

We recommend that you log into your account to show prices that include the relevant Tax for your country. UK prices will include VAT at 20%, apart from books which are zero rated. The final amount due will be shown on your order confirmation - shopping cart summary. If you are outside of the UK please contact us as our site is mainly set up for UK sales,

Ordering 

Goods can be ordered via our online store. Or alternatively we are happy to accept orders by post, fax or telephone. The placing of an order is acceptance of these terms and conditions.

Stock Availability 
Every effort is made to hold sufficient stock to fulfil your order, however we cannot guarantee that every product will be available from straight from stock. We will, of course, endeavour to fulfil your order as quickly as possible. We will contact you if any item is out of stock informing you of the expected delivery date, if known, for your items. If there are any alternatives that are available we will notify you at the same time.

Delivery  
We use Royal Mail postal services, delivery timescale from 1-4 days depending on service, for orders weighing less than 2kg, over this weight we use DPD standard delivery services, which usually take 1 working day to be delivered to a UK address 

Overseas customers will be charged postage at cost - either using Royal Mail International Services or International parcel Services depending on the size and value of the order - please contact us for a quote.


Cancellation of order, refunds and replacement of goods 
As orders are usually sent out the same day we receive your order, should you wish to cancel your order, for whatever reason, please contact us immediately by telephone. If after you have received your order and you wish to return any or all of the goods, for whatever reason, please contact us immediately, so that we can rectify the situation without delay. On all occasions you should retain the original packing that your order arrived in, until we inform you otherwise. Your statutory rights are not affected. Please contact us within 14 days of receiving your order.

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed. To cancel, you can email us or write to us (see contact us for details) within 14 days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. Item(s) may be returned to us personally, or we can arrange collection - please note a collection charge may apply. Please check your Account for updates. 

Privacy and Data Protection 

All information gathered from customer orders or enquiries are dealt with in accordance with the Data Protection Act 1998. It is not our policy to offer or sell any information gathered from our mail order activities to any third parties. We will however, from time to time, send existing customers details of the wide range of products that we have to offer. If you do not wish to receive these mailings please contact us and we will remove your details from our mailing list. 

Payment Security

We use Paypal services for our online payment facility, we do not hold or store your card details, and would never pass on your details to a third party. Please visit www.paypal.com for information on this.

We also use HiPay which is another online secure payment service - again we do not see to store your card details.

Company Details 
Prinz Publications UK Ltd is a registered limited company. 
Company Registered Number: 1017858
Company Registered Address: Unit 3a Hayle Industrial Park, Hayle Cornwall TR27 5JR
Managing Director: Jonathan Butt

Contact phone number 01736 751910