Cancellation of order, refunds and replacement of goods 
As orders are usually sent out the same day we receive your order, should you wish to cancel your order, for whatever reason, please contact us immediately by telephone. If after you have received your order and you wish to return any or all of the goods, for whatever reason, please contact us immediately, so that we can rectify the situation without delay. On all occasions you should retain the original packing that your order arrived in, until we inform you otherwise. Your statutory rights are not affected. Please contact us within 14 days of receiving your order.

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed. To cancel, you can email us or write to us (see contact us for details) within 14 days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. Item(s) may be returned to us personally, or we can arrange collection - please note a collection charge may apply. Please check your Account for updates.